The products presented in our store are sent directly from our distribution centers to the address registered in our store when the order is completed. The delivery time is 10 to 30 working days after the order is posted at the Post Office, according to the rules of the  postal delivery system. Your order will be dispatched as soon as payment has been confirmed and the order has been processed logistically. Payment confirmation: Payment confirmation is made automatically by the payment gateway and it is this that validates the purchase on our site. For payment to be confirmed, you need to complete your purchase and enter your billing details, which can be by credit card, debit card, Pix or bank slip. Payment confirmation can take between 1 and 3 working days to be completed, depending on the rules of the payment gateway and card brands. When you choose to buy by bank slip, please pay as soon as possible to speed up the processing of your order. Maximum delivery times: Payment confirmation: 1 to 3 working days. Posting of order: 1 to 7 days after payment confirmation. Post office delivery time (in transit): 10 to 30 working days. These are maximum deadlines, which means that you may receive your order before these deadlines. Order tracking: All orders have tracking codes which can be consulted via the post office website using the link: www.correios.com.br or in the “Track your order” section of the website. Deadline for sending the tracking code: 1 to 4 working days. Take care when filling in your details: Official shop will ensure that products are sent to the address chosen by the customer at the time of purchase. Therefore, we ask that you fill in the address where you will receive your product carefully, so that there are no problems with delivery. The information provided at the time of registration is the sole responsibility of the customer, and Official shop is not liable for any liability arising from incorrectly registered data. If you have any questions about your order or would like to know more details about tracking your order, just send us an e-mail and tell us your order number, and our team will analyze your order and help you. We are here to help you! Our e-mail address is: call@theofficial-shop.com

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